Customer Service Hours: Monday-Friday 8:30am- 4:30pm (EST)
Do you sell plus size clothing?
Yes! Most of our designs are offered in sizes up to 4X or 5X. Inclusive sizing is a huge priority for us, so if you see something you like that isn't in your size yet, reach out to us to learn more about when it might become available!
Do you sell men's clothing?
Our clothing is designed for women's sizing, but all clothing can be worn by all genders. We have many masculine presenting customers that love and wear our designs. We're a small brand (with just two people working behind the scenes) and currently don't have the funding to expand into a dedicated men's collection, but we're hoping to in the future!
Where are your products made?
Our clothing is designed in the US by the owner, Victoria, and then handmade by our team of pattern makers and manufacturers in Nepal. We've worked closely with them for years and take care to ensure the ethical production of our products, which is why we fly from the US to visit them and the factories in person. We also source a select few items from independent artists/crafters, such as our jewelry - which is handmade in Scotland.
How do I take care of my Dark Cottage clothing?
The best way to care for any clothing is to hand wash in cold water and hang dry or dry clean. However, we've tested all of our items to be sure they can handle machine washing and drying. If this is what you choose, we recommend washing inside out in cold water on delicate with similarly colored items, and drying on low heat. Some fabrics, such as cotton, may be susceptible to mild shrinkage. Some items (particularly with embroidery) can be protected by using a mesh garment bag and washing inside out.
When will I receive my pre-order items?
You can expect to receive most pre-orders within 90 days. Our preorder listings have an estimated delivery time written in the description.
Where are you located? Do you have a physical store?
Our warehouse is located at 1014 Lafayette Blvd. in Fredericksburg, VA (USA). We don't have a physical store at this time, but we do vend some east coast events such as Virginia Renaissance Faire, MAGFest, Katsucon, Faeble LARP, and other local markets.
Can I change my order?
If we have not already shipped out your order, sure! Email us with your order number and what it is you would like to change. info@darkcottage.com
How do I cancel my order?
We are able to cancel your order if you email us before we ship out your items. If we have already shipped them, you will have to wait for the items to arrive, and then you may return them.
How do I return an item?
U.S. Customers can use our self-service return portal or contact us by email (info@darkcottage.com) with your order number and details of your return, and we can provide you with a return label. Visit our Returns page to view our full return policy.
Do you ship worldwide?
Anywhere in the world that USPS and UPS can ship to, we can ship to.
How long does shipping take?
Orders are typically packed and shipped within 1-3 business days. Once shipped, it typically takes 2-5 business days to arrive anywhere in the US. International shipments may take two weeks or longer.
How much does shipping cost?
For US orders shipping is a flat rate of $10, or free for orders over $150. We also offer 2-Day Shipping and Expedited shipping rates. International shipping is calculated based on weight and location, and international customers are responsible for any customs/import fees that may incur.
Do you do payment plans?
We have Affirm and Paypal Pay Later options available at checkout!
Do you sell gift cards?
We do! Scroll to the bottom of the page and underneath "Categories" you'll see "Gift Certificates". This is e-mailed directly to the recipient. Currently, we do not have an option for physical gift cards.
Something I want is out of stock. Will it be restocked?
Maybe! You can sign up for restock notifications on the listing by selecting your size and color. If there's something that isn't currently on our site but was in the past, you can email us at info@darkcottage.com to find out specific availability.