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FAQ

Do you sell plus size clothing?
Currently, we only reliably stock sizes S-XL, but almost anything can be made larger or smaller according to your measurements. E-mail us at info@darkcottage.com to place a custom order.

Do you sell men's clothing?
Our clothing is designed for women's sizing, but we believe all clothing can be worn by all genders. Currently, there aren't any plans to include a men's collection, but it is something we are considering.

Where are your products made?
Our clothing is handmade in Nepal, and our handmade mushroom earrings are from Scotland.

When will I receive my custom order/pre-order items?
You can expect to receive custom orders/pre-orders within 60-90 days. Due to COVID-19, sometimes delivery times can be unpredictable, but we're doing the best we can!

Where are you located?
Fredericksburg, VA, USA.

Do you have a physical store?
Not at this time, maybe one day!

Can I change my order?
If we have not already shipped out your order, sure! E-mail us with your order number and what it is you would like to change.

How do I cancel my order?
We are able to cancel your order if you e-mail us before we ship out your items. If we have already shipped them, you will have to wait for the items to arrive, and then you may return them.

How do I return an item?
Fill out the return card included in your package and send it back to us using your preferred shipping method. We use USPS and UPS. If we sent you a defective or incorrect item, e-mail us at info@darkcottage.com and we will provide you with a pre-paid shipping label.

Do you ship worldwide?
Anywhere in the world that USPS and UPS can ship to, we can ship to.

How long does shipping take?
In the US, shipping typically takes between 2 and 5 days. International shipments may take two weeks or longer.

How much does shipping cost?
For US orders (excluding Alaska and Hawaii) shipping is a flat rate of $8, or FREE for orders over $100. We also offer 2-Day Shipping to continental US states for $25. International shipping is calculated based on weight and location, and international customers are responsible for any customs/import fees that may incur.

Do you do payment plans?
Not at this time.

Do you sell gift cards?
We do! Scroll to the bottom of the page and underneath "Categories" you'll see "Gift Certificates". This is e-mailed directly to the recipient. Currently, we do not have an option for physical gift cards.

Something I want is out of stock. Will it be restocked?
Maybe! E-mail us at info@darkcottage.com to find out specific availability.