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Returns

Refer a Friend
GIVE $10 OFF, GET $15 OFF
Give your friends $10 off their first purchase of $50, and get 300 points ($15 off) for each successful referral.

You may return most new, unworn items within 30 days of delivery for store credit. Items marked Clearance, Final Sale, and Goblin's Hoard are not eligible for return. Special Order / Made-To-Order items are not eligible for return. 

How to Return:

Contact us by email (info@darkcottage.com) with your order number and details of your return, and we can provide you with a return label. Customers are liable for shipping costs. 

If you prefer to use your own shipping service, please send returns to our warehouse address:
Dark Cottage
1014 Lafayette Blvd.
Fredericksburg, VA 22401

Simply repackage your item and fill out the return card included with your order.
- If you did not receive a return card, please double check that your item is not marked Final Sale or listed in Clearance or Goblin's Hoard categories (making the item ineligible for return).
- If your item is eligible for return but you're missing the return card, any scrap piece of paper will work! Please write instructions for your exchange/return and include it with your return package. 

Condition of Returns:

Items should be returned in new condition - unworn and unwashed with product tags attached. 

Items may be tried on indoors and still be eligible for return, but once they have been worn outdoors they are not eligible for return. 

Any item returned with damages including (but not limited to): dirt, bad or strong odor (such as perfume or smoke), stains, pet hair, and/or wear and tear will not be eligible for return. 

Items marked Clearance, Final Sale, and Goblin's Hoard are not eligible for return. 

If you return an item that is not eligible for return, we will ship the item back to you and send an invoice for the return shipping cost. If you're not sure if your item is eligible for return, please email us at info@darkcottage.com with photos and a description of the item's condition. 

We reserve the rights to refuse a refund, credit, or exchange for items that are not in a re-sellable condition - regardless of whether the item was worn or not. 

Special Order / Made-To-Order items are not eligible for return. 

Items marked custom, special order, or made-to-order are not eligible for regular return. If there is an issue with your special order, please reach out to us by email. Special orders are handled on a case-by-case basis. 

Exchange Reservations

If you would like to make an exchange, reach out to us at info@darkcottage.com and we will place a hold on your requested item for 7 days. If your return package hasn't shipped within 7 days the hold will be released and the item will be placed back in our inventory. You may still return/exchange your item, but we cannot guarantee your requested item will be available.

Returns & Exchanges Shipping Cost:

Customers are liable for the return shipping cost. For exchanges, the return (shipping your return to us) and outbound (shipping your exchange to you) shipping costs will be invoiced to you. For returns, the outbound and return shipping cost will be deducted from your store credit or refund. 

Return shipping costs will be calculated by our shipping software using the most cost effective service (typically USPS Ground Advantage).

Store Credit / Refunds:

Store credit is the default refund method for returns. If no instructions are included in your package or email, we will apply store credit to your account and notify you via email. If you do not already have an account on our site, one will be made for you so that you may access your store credit. The outbound and return shipping cost will be deducted from your store credit. 

Refunds to your original payment method are accepted by request after we have confirmed your return is eligible for return and in new, re-sellable condition. Shipping costs are non-refundable - outbound is the flat fee cost of shipping from us to you, and the return shipping from you to us. The outbound and return shipping costs will be deducted from your refund. 

We're a small team of three, so please allow up to 5 business days for us to process your return/refund once it's delivered to our warehouse. Thank you for your patience and understanding! 

International Returns & Exchanges

International customers (outside of the 50 U.S. States) are responsible for return shipping and any associated costs (duties, customs, tax, etc). If you need assistance or guidance with your international return or exchange, we'll be happy to help over email - info@darkcottage.com 

Incorrect or Faulty Item

We're only human, and occasionally mistakes are made. In the rare event that we shipped the wrong item or a defective product, please reach out to us by email (info@darkcottage.com) so we can make it right! 

Rewards & Referrals FAQs

How do I sign up?

Tap the green "Dark Cottage Rewards" bar at the bottom of your screen and click the Join Now button. If you already have a Dark Cottage shop account, sign up with the same email you use for your Dark Cottage account. 

How do I earn points?

You earn points by shopping while logged in to your Dark Cottage account. Every $1 spent adds 1 point to your points balance.

You can also earn points by: 

  • Signing up for Dark Cottage Rewards (25 points)
  • Referring a friend that places an order using your referral link (300 points)
    / See more at "How does refer a friend work?" 

How do I use points? / How do I check my points balance?

When you're signed in, click the green Dark Cottage Rewards bar to see your current points balance. 

If you have enough points for a reward, a discount offer will appear in the menu.  Click "Get Reward" and then "Redeem". A coupon code is automatically added to your cart and copied to your clipboard. The code is also sent to your email, just in case you aren't ready to checkout right away. 

How do referrals work?

You send a friend your referral link, and your friend will get a $10 off code to shop with. After they checkout, 300 points (equal to $15 off) will be automatically added to your points balance. This is called a "successful referral". 

In order for the referral to be successful, your friend must be a new customer that hasn't shopped with us before, and place an order of $50 or more.

If they are not a new customer, place an order less than $50, and/or don't use your referral link, the points will not be added to your Rewards balance and their discount code will not work. 

You can find your unique Referral link at the top of this Rewards & Referrals page. (You must be signed in to see the link.)

How long does it take for points to show up?

Points should show up in your Rewards menu almost immediately after checkout. 

Do points expire?

Points expire after 1 year, from the date that the points were earned.

What happens if I make a return?

If you make a return, the store credit or refund amount is automatically deducted from your points balance. If you are making an exchange, your points remain the same.

What if I ordered before Rewards started? Do I still get points?

The Dark Cottage Rewards Program started the evening of July 28th, 2026 and we are honoring points for orders placed within 30 days prior to the program. 

Orders placed before June 28th, 2026 are not eligible for retroactive points. 

If you ordered between June 28th, 2026 and July 28th, 2026, your points have already been linked to your email. Your points are available to use once you sign up/log in to Dark Cottage Rewards. 

If you placed an order in this timeframe and the points aren't in your Rewards menu, email us at info@darkcottage.com so we can help!